Frequently asked questions

A smart phone or tablet with a data connection is required to start reporting hazards or incidents. The app is supported by both iOS and Android platforms.

A tablet, desktop or laptop (Mac or PC) with internet capability is required to access the web administration portal. Both the app and the web portal are available on any device but for mobility and ease of use, the above devices are recommended for each operation.

You can download the app direct from the App store or Google Play. Downloading the app will allow you to start reporting hazards or incidents but as the app is linked to the web-based administration and reporting portal, your reports will be unmonitored and unable to be actioned.
Apple-storeGoogle-play

You can register as an individual (Reporter) and register your organisation through our web portal here.

Your organisation Administrator, usually the person who registers the organisation or company in the first instance, or Supervisor can also add your profile to a site.

you can request a login from your organisation administrator who will register you and send you instructions and login details. Or you can register as an individual but you will need to be aligned to an organisation. Every worker / reporter needs a home.

No – Without a registered organisation there is nowhere for your report to go. Encourage you organisation to join and make your workplace safer

You can register as an individual (Reporter) and your organisation through our web portal here.

Your organisations appointed Supervisor can also add your profile to a site.

Your organisation Administrator can upgrade you to a higher permission level assuming you have the appropriate authority.
Yes, you can terminate your subscription at any time, however you will not be refunded the remainder of your subscription month. We will require 48 hours’ notice of termination prior to your next billing cycle in order to allow us enough time to process your request.
SafetyTech360 Pty Ltd will archive your SiteSafe360 data for a period of up to 5 years. If you re-subscribe your data will be made available to you.
As data is cloud based it requires an active subscription to access that data.
We use Azure storage on the Microsoft network for best most secure storage of your data. All data written to Azure Storage is automatically encrypted. All your organisation details and data, sites and staff is only available to your organisation, no one else has access. Additional information on Azures Cloud Security is available here
No, the app itself is free to down load and use at no cost for all reporters (users). Monthly subscription charges apply as hierarchy permissions are granted by the Administrator within the web portal.
Because you cannot put a price on personal safety. Everyone needs to be empowered to act on work safety and it’s for this reason we offer the app for free. It is only the supervisor and manager permissions within the web portal that attract a fee.
We accept MasterCard and Visa. Payments are automatically deducted monthly. Enterprise customers can be invoiced directly.
We have partnered with eWAY, a global payment gateway provider. There's more information on their security here
Yes - we encourage you to sign up for a free 30 day trial account as we're confident you will find SiteSafe360 an extremely valuable safety tool. You can sign up for a free 30 day trial account here. When you decide to upgrade to a paid account, your trial account will become your paid account and you will keep all of your existing data so you can seamlessly continue using SiteSafe360. Activation of your account is immediate.
You can contact us by phone 1800 078 360 or via email at support@safetytech360.com
Yes, you can terminate your subscription at any time, however you will not be refunded the remainder of your subscription month. We will require 48 hours’ notice of termination prior to your next billing cycle in order to allow us enough time to process your request.
Yes but any new contractor needs to be invited to register within the system by an Administrator in the first instance.
Not within the app itself, but you can within the web portal if you are an Administrator, yes. Administrators control all the who, what, where, when, why and how.
No. As SiteSafe360 is a subscription based service with no long term contracts, you simply pay a monthly subscription fee. You can cancel your subscription at any time and that will be the last month you pay for.

Have any technical questions or need tech support?

Call: 1800 078 360 or +61 02 6152 1682

Or email us by sending a query using the contact form.